Insights on digital risk and
personal security
Digital risk is evolving quickly. For individuals and families with greater public presence, professional responsibility, or complex personal lives, digital exposure is often higher. The impact of a security incident can extend beyond inconvenience to affect privacy, reputation, and financial well-being.
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Featured articles
A small selection of articles that help readers stay informed about personal and executive digital risk.

On August 4, 2026, the claims process opened for a $8.7 million settlement of a class action against the Government of Canada.
This covered people whose personal or financial information in a Government of Canada online account, including the Canada Revenue Agency portal, was accessed without authorization in 2020.
KPMG is the court appointed administrator, and eligible class members can submit claims online or by mail until February 3, 2027.
The settlement is legitimate, but the publicity around it is exactly the conditions fraudsters look for:
- A national news story
- A real government linked payout
- A real deadline
- A real administrator asking people to enter a last name and the last three digits of a Social Insurance Number on a website
That combination gives criminals a credible pretext to build convincing fake eligibility checkers and claim portals, and to harvest identity data and account credentials at scale.
Our expectation
A wave of phishing email, SMS, social media advertising, sponsored search results, and voice calls impersonating KPMG, the CRA, the Federal Court, and class counsel, beginning within days of the news coverage and continuing through the February 2027 claim deadline.
The only legitimate channels and what to watch for
Official settlement website
https://www.breachsettlementcanada.kpmg.ca (English and French). This is the court appointed administrator's website.
Official email address
breachsettlementcanada@kpmg.ca
What the real eligibility check asks for
- Last name
- Last three digits of the SIN
- An email address
- Nothing more at the eligibility stage
What the real process NEVER asks for
- Full SIN
- Date of birth
- Banking credentials
- CRA My Account user ID or password
- A multi factor authentication code
- A credit card number
- A copy of a government ID uploaded to a chat window
- Any payment or fee. There is no fee to file a claim
Anything arriving by unsolicited text, direct message, or phone call that pushes you toward a different address, a shortened link, or an app download should be treated as fraudulent until proven otherwise.
What the fakes will look like
The following mock ups were produced by Richter Guardian for training purposes.
These are not real messages and the addresses and links shown are illustrative only.
Share them with your household, your office staff, and anyone who manages correspondence on your behalf.
Example 1: Phishing email impersonating the claims administrator

What to watch for
- Look-alike sender domain rather than https://www.breachsettlementcanada.kpmg.ca
- A pre-approved dollar figure the real administrator would never quote up front
- A 48 hour forfeiture threat against a deadline that is actually February 3, 2027
- A request for the full SIN
- CRA sign-in details
- Banking information
Example 2: Smishing text message

What to watch for
- The administrator does not solicit claims by text message
- The domain is not kpmg.ca
- The amount is presented as guaranteed
- Urgency is manufactured
Legitimate class action notice arrives by mail or from the administrator's own address.
Example 3: Fake eligibility and claim portal

What to watch for
- An unencrypted look-alike domain
- A full SIN and CRA credentials requested where the real site asks only for a last name
- Three SIN digits
- An email address
- An ID upload
- A processing fee where the real claim is free
- False scarcity counters
Criminals also buy sponsored search advertisements so these pages appear above the real one.
Example 4: Voice call and voicemail pre-text

What to watch for
- An inbound unsolicited call
- Identity verification demanded by the caller rather than by you
- Above all, a request to read back a code sent to your phone. That code is a multi factor authentication (MFA) prompt for an account the caller is trying to take over at that moment. No legitimate organization will ever ask for it
Example 5: Social media and search advertising

What to watch for
- An invented average payout
- A fabricated deadline
- A paid placement above the genuine result
Reach the administrator by typing the address directly - https://www.breachsettlementcanada.kpmg.ca - rather than by clicking any advertisement or search result.
Red flags to brief your household and staff on
Unsolicited contact
The administrator contacts class members by mail or from its own domain. It will not cold call, text, or direct message you.
A guaranteed amount up front
Real compensation is up to $80 or up to $200 for time spent, plus up to $5,000 in documented out of pocket costs, and amounts may be reduced depending on how many claims are approved. Nobody can promise you $5,000.
Artificial urgency
The real deadline is February 3, 2027. Any message giving you 24 hours, 48 hours, or "this week" is manufacturing pressure.
Over collection of identity data
The genuine eligibility check asks for a last name, the last three digits of your SIN, and an email address. A request for the full SIN, date of birth, ID scans, or CRA credentials is a data harvest.
Any request for a fee
Filing a claim is free. A processing, verification, or expedite fee means fraud.
Any request for a code
A one time passcode read aloud, forwarded, or typed into a third party site hands over your account.
Look-alike domains
Check the address carefully. The genuine site is https://www.breachsettlementcanada.kpmg.ca.
Anything ending in .info, .net, .co, .ca-claims, or a hyphenated variant of the KPMG name is not it.
Payment by unusual method
Requests to move funds, buy gift cards, or receive a payout through e-transfer to a new recipient are not part of any settlement.
What we recommend you do
For principals and family members
Type the address, never click
Reach the eligibility check only by typing https://www.breachsettlementcanada.kpmg.ca into the web browser. Do not use links from email, text, social media, or search advertisements.
Verify by calling back
If someone claims to be the administrator, hang up and contact breachsettlementcanada@kpmg.ca from the details on the official site.
Treat the SIN as a credential
Never provide a full Social Insurance Number to an inbound contact.
Check your CRA account directly
Sign in to CRA My Account by typing the address, confirm your direct deposit details and mailing address have not been changed, and enable multi factor authentication if it is not already on.
Consider a credit file alert
If you believe your information was exposed, place a fraud alert with Equifax Canada and TransUnion Canada.
For family offices and business staff
Brief your team this week
Forward or print this email to anyone who handles correspondence, banking, or tax filings on a principal's behalf.
Add a verification step
Any instruction arising from a settlement, refund, or government notice must be verified by an out of band call to a known number before any data or funds move.
Watch for lookalike domains
Ask your IT provider to monitor for newly registered domains that combine your family or firm name with settlement, claim, refund, or CRA terms.
Tune your email filtering
Quarantine newly registered sender domains and flag external mail referencing CRA settlements or class action payouts.
Report and preserve
Report suspected scams to the Canadian Anti-Fraud Centre at 1-888-495-8501 and preserve the original message headers rather than deleting them.
If you think you've already been caught
Move quickly
Change the password on any account whose credentials were entered, starting with CRA My Account and your email, and revoke active sessions.
Call the CRA
If CRA credentials were disclosed, contact the CRA immediately and ask that the account be locked and reviewed for changes to direct deposit or address.
Notify your bank
Report the exposure and ask for enhanced verification on outbound payments.
File a credit alert
Contact Equifax Canada and TransUnion Canada.
Contact Richter Guardian
Speak to your Richter Guardian team. We can help contain the incident, assess what was exposed, and coordinate monitoring.
Ready to stay protected from digital threats, with experienced professionals overseeing your security?
Request a private consultation to find out whether Richter Guardian is a good fit for you.

Why Richter Guardian's Digital Executive Protection Works Like a Home Security System
Most families already understand physical home security. A monitored home security system watches the doors, the windows, and the driveway, and it alerts a real person the moment something looks wrong.
Few high-net-worth families would consider their primary residence unprotected in this way.
Yet the equivalent protection is often missing for the digital side of an executive's family life, where far more of their exposure now lives: within personal email accounts, mobile phones, computers, social media profiles, and financial credentials.
Richter Guardian is built around the same underlying idea as a home security system, just applied to a family's digital footprint.
It is worth walking through the comparison directly, because it makes clear what "protection" should include.
Sensors on every door and window, not just the front entrance
A home security system is only as strong as the size of its coverage. A system that only watches the front door leaves every other entry point open. This is why home security systems place sensors on every window, every door, and often the garage too.
Richter Guardian applies this same principle to an executive's digital life on the home and family front. Personal digital protection means every meaningful entry point is covered, not just the obvious one. This includes:
- Personal laptops, tablets and phones, which are frequently the least protected devices in a household.
- Personal and family email accounts, often the single most valuable target since they often double as the recovery method for banking and investment accounts.
- Social media accounts, which can be cloned or impersonated to reach family members, friends, or staff.
Just as an unmonitored side window undermines a home security system's front-door sensor, one unprotected personal device or account can undermine protection everywhere else.
24/7 monitoring, not a sign in the yard
A home security sign discourages some opportunistic activity, but it does not stop a determined intruder, and it certainly does not respond to one.
The value of a real home security system comes from continuous monitoring: sensors that are always active and a monitoring center that is always watching.
The digital equivalent is continuous monitoring for leaked credentials, impersonation, and malware:
- A stolen password sitting on the dark web is like a duplicated house key sitting in a stranger's pocket. It does nothing on its own, but it becomes dangerous the moment someone decides to use it.
- Ongoing dark web and credential monitoring means that exposure is caught before it turns into a break-in, rather than being discovered only after money or data is already gone.
Monitoring that connects you with a real person, not just an app that pings you
When a home alarm is triggered, the value isn't only the alert. It's what happens next.
A monitoring centre verifies the situation and, if needed, contacts emergency services on the homeowner's behalf. Compare that to a security system that simply sends a phone notification and leaves the resident to figure out what to do.
With Richter Guardian, when an issue arises or clarification is required, our concierge support team contacts you in a secure, private and discreet manner. You can also contact us at any time. Either way, communication takes place through the Guardian mobile app, a phone call, or another agreed-upon channel.
Our Guardian professionals, also known as the Cyber Defence Desk, explain what’s happening in clear language and guide next steps in a way that fits into your broader wealth and risk strategies.
This matters most in the moment it's needed: when there's a convincing call, a strange pop-up, or an unexpected wire request.
When you know exactly who to speak with, and have those questions be answered by a real person, is the difference between a contained incident and a costly one.
Motion sensors around the perimeter, not just the locks
Good home security doesn't rely on locks alone. It adds motion sensors, cameras, and perimeter alerts, so that suspicious activity is noticed even if no door has actually been breached yet.
The digital version of this is reputation and identity protection. A cloned social media profile or an impersonation attempt is a form of activity around the perimeter of a family's digital life, well before any account can be compromised.
Monitoring for that activity, and acting on it early, is what keeps a small warning sign from becoming a full-blown incident involving fraud or reputational harm.
Covering every household under one family's roof, not just one address
Here is where the comparison becomes especially important for high-net-worth families with more than one residence, or with members living in different homes altogether.
A homeowner with a vacation property, or an adult child in a separate residence, would not consider that second home "covered" by the security system installed at the primary address. Each home needs its own protection.
The same is true digitally, and it is often overlooked.
A family's digital exposure does not stop at one address. It follows every family member:
- the adult child at university;
- the parent living independently; and
- the staff working across more than one property.
Each of these people and their accounts and devices represents a separate point of exposure, and each needs to be covered on its own, not assumed to be safe because "the family" has security somewhere.
This is why Richter Guardian's approach extends coverage across the full footprint of a family, not just one principal or one property.
Extended visibility across multiple households means that a family member living somewhere else entirely is not left outside the perimeter simply because they aren't under the same roof.
The value of thinking about digital executive protection this way
None of this is meant to suggest that digital executive protection and home security are the same thing, because they aren't.
The underlying logic that makes a home security system worth having is exactly the logic that should apply to a family's digital exposure: full coverage, continuous monitoring, a real response when something goes wrong, and protection that follows every member of the family, not just one address.
Families who wouldn't leave a single window unmonitored at home are, in many cases, leaving several digital windows wide open without realizing it.
Ready to stay protected from digital threats, with experienced professionals overseeing your security?
Request a private consultation to find out whether Richter Guardian is a good fit for you.

Protecting Against Real Estate Wire Fraud
Introduction
Real estate wire fraud is a scam where criminals impersonate trusted parties to redirect money during a property transaction.
These transactions often involve large wire transfers, and time-sensitive communication between buyers, sellers, lawyers, real estate agents, title companies, notaries, and financial institutions.
Together, these factors make real estate transactions a prime target for fraud.
For high-net-worth individuals, and executives, the risks can be especially significant.
Property purchases and sales may involve large sums of money, multiple advisors, and sensitive personal or financial information. A single fraudulent email or payment can lead to substantial financial loss.
The most important rule is simple: before sending money, always verify wire instructions by phone using a trusted number you already have, not one provided in an email.
Why it matters
Real estate transactions remain a major target for fraud. In 2025, the FBI’s Internet Crime Complaint Center reported more than 12,000 real estate fraud complaints and over $275 million in reported losses. This was higher than 2024, when losses were about $173 million.
These losses show how common and damaging real estate fraud can be. In many cases, the victim believes they are sending funds to a legitimate party, only to discover that the money was redirected to a fraudulent account.
How the attack works
Attackers often begin by gaining access to an email account involved in the transaction or by impersonating one of the parties. They may silently monitor the conversation and wait for the right moment to intervene.
Once attackers understand the details of the deal, they send a convincing email with fraudulent bank details that redirect the money to the attacker. Attackers may impersonate any party involved in the transaction, such as a real estate agent, lawyer, title company representative, or even the buyer or seller themselves.
Because the attacker may know specifics like dollar amounts, property addresses, and names of people involved, the message can look legitimate, making the email extremely convincing.
How to protect yourself
The most effective protection is independent verification. Before sending any wire transfer, call the intended recipient using a trusted phone number that was provided in person, saved previously, or found through an independently verified source.
Do not rely on contact information included in an email containing wire instructions. If an attacker controls the email conversation, they may also provide a fake phone number to “confirm” the fraudulent details.
This is especially important as AI voice cloning becomes more convincing. A phone call is only useful if the number is trusted. When in doubt, use a number you already know or independently verify the number through an official website or previously established contact.
The same approach should be used for any high-value payment, account change, or request involving sensitive financial information.
Red flags to watch for
Be cautious of:
- Last-minute changes to wire instructions
- Pressure to wire immediately
- Email addresses that look slightly off, such as ‘titlecompany.co’ instead of ‘titlecompany.com’
- Request to confirm payment details only via email
- Unusual urgency, secrecy, or changes in communication style
- New bank account details that were not previously discussed
However, a well-crafted attack may not include any obvious warning signs. Rather than trying to decide whether an email “looks suspicious”, treat all wire instructions as unverified until they are confirmed by phone using a trusted number.
Before sending a wire transfer
Before sending funds, take these steps:
1. Confirm the wire instructions by phone using a known, trusted number.
2. Verify the recipient's name, bank name, account number, routing number, and payment amount.
3. Do not use phone numbers or links provided in the same email as the wire instructions.
4. Be especially cautious about last-minute changes.
5. If anything feels unusual, pause the transaction and contact your advisor, bank, or security team.
How Richter Guardian can help you
Richter Guardian can help reduce the risk of wire fraud through proactive monitoring, personal cybersecurity guidance, and expert support to secure accounts, devices, credentials, and identity-related information.
If you are unsure about a transaction, receive suspicious payment instructions, or want added protection before a high-value transfer, contact us.
Ready to stay protected from digital threats, with experienced professionals overseeing your security?
Request a private consultation to find out whether Richter Guardian is a good fit for you.

Protecting the People Behind the Family Office, in the Age of AI
A family office exists to protect the family's wealth. Yet, the assets criminals are increasingly targeting with AI aren't corporate accounts or portfolios.
The targets are now personal phones, computers, social media profiles, and email addresses that belong to the people in the family themselves, as well as their trusted managers and executives.
Family office security must also extend there, because every one of those personal touchpoints is a potential doorway into everything else.
One compromised account is rarely the end goal
Criminals rarely stop at a hacked email inbox or a cloned social media profile. They use it as a foothold; a way to keep the cracked door open, ready for further entry.
- A compromised personal email account becomes the launch point for a wire transfer request that looks like it came from a family member.
- A cloned social media account becomes a tool for approaching family members, friends, or staff with a fabricated emergency.
- A malware-infected laptop becomes a quiet way to sit inside a household's financial life for months before anyone notices.
This is what makes personal digital exposure so dangerous for family offices specifically: the assets being protected are already concentrated, and the family members connected to them are the easiest way in. Close one gap and criminals will look for the next unmonitored device, account, or email inbox.
Where increased personal exposure risk lives
Ultra-high-net-worth family office security solutions need to cover the full footprint of a wealthy family, not just the office itself.
Each of these, left unmonitored, becomes a route toward impersonation, extortion, or fraud aimed at the family and, by extension, the office itself.
Personal devices
Phones, tablets, and laptops used by principals, spouses, adult children, teenagers, grandparents and management staff are frequently the least protected devices in the entire family enterprise, even though they often hold access to email, banking apps, and shared documents.
Social media accounts
Profiles tied to philanthropy, business involvement, or simply a family's public visibility are prime material for impersonation. A convincing fake account, built from real photos and real details, can be used to solicit money, extract information, or damage a family's reputation.
Personal computers
Home computers used for both family life and financial oversight are common malware entry points, particularly when shared across a household or used for both work and personal browsing.
Email addresses
A compromised personal or family email account is often the single most valuable asset to a criminal, since it's frequently the recovery method for banking, investment, and other financial accounts.
AI is drastically reducing the time between exposure and attack
What has changed recently isn't just the number of points of exposure — it's how quickly and convincingly they can now be exploited:
- RBC's 2026 Fraud Prevention Month research found that among businesses that experienced fraud in the past year, 81% said the incident involved AI tools, with AI-generated phishing messages the single most common attack type, followed by deepfake documents and voice-clone impersonation calls.
- BMO Wealth Management separately flagged that a two-to-three-second voice clip lifted from a public video, interview, or social post is now enough to generate a convincing cloned voice, often used to fabricate a family-emergency call requesting money or urgent account access.
That combination — minimal source material, minutes of setup, and near-flawless output — is what lets a single exposed asset be turned into an attack far faster, and against a far wider set of family members, than was possible even a few years ago.
Coverage in Canadian Family Offices has pointed to research from the law firm Dentons showing that many family offices have been slow to modernize their security practices, leaving them more exposed just as attacks are becoming easier to launch.
What happens when separate personal exposures are strung together with AI
The greater danger isn't any one compromised account on its own — it's how several small exposures can be chained into a single, coordinated attack using AI.
- A compromised personal email account becomes the launch point for a wire transfer request that looks like it came from a family member.
- A cloned social media account becomes a tool for approaching family members, friends, or staff with a fabricated emergency.
- A malware-infected laptop becomes a quiet way to sit inside a household's financial life for months before anyone notices.
A voice cloned from a public speech or interview can be combined with travel details or family updates pulled from a social media account to build a believable, time-pressured story. That story can then be delivered through a spoofed or already-compromised email address, adding a layer of apparent legitimacy that a bank, advisor, or household staff member may not question in the moment.
Recent reporting on Canadian fraud trends has described scammers using AI chatbots to sustain a fabricated interaction across multiple calls, emails, and messages, keeping a target engaged until money moves or information is disclosed.
The Canadian Anti-Fraud Centre has flagged impersonation and synthetic identity fraud, which similarly stitches together small pieces of real personal information into a convincing fake identity, among the fastest-growing fraud categories in Canada.
This is why closing every individual gap matters.
In an AI-assisted attack, an unmonitored device, an unclaimed and impersonated social media profile, and a leaked email password aren't isolated weaknesses — they're raw material an attacker can combine into one faster, more convincing, and more damaging campaign.
Covering the family, not just the family office
Closing these gaps means tightening the everyday habits around how a family uses its devices and accounts, alongside ongoing monitoring for signs of compromise:
- Unique credentials and multi-factor authentication on every personal account tied to the family, not only the ones the office manages directly.
- Continuous monitoring for leaked credentials and impersonation, so a stolen password or a cloned profile is caught before it's used, not after.
- Verification habits for financial requests, including a standing rule that no transfer or account change is actioned from an email or message alone, regardless of how convincing it looks.
- Awareness across the whole household, including staff, extended family, and anyone with access to shared devices or networks, since a single unprotected entry point undermines protection everywhere else.
Where Richter Guardian fits
Security for ultra-high-net-worth family offices means treating every family member's devices, accounts, and inboxes as part of the perimeter that needs protecting — not an afterthought outside it.
Richter Guardian monitors those personal assets on a 24/7 basis, watching for impersonation, malware, and leaked credentials before they turn into extortion or fraud, and helps families build the habits that keep new gaps from opening.
Ready for your family office to stay protected from digital threats, with experienced professionals overseeing personal cybersecurity?
For family office executives and managers looking to close the gap between institutional protections and personal exposure, request a private consultation to learn about where that exposure lives.

How Family Offices Are Rethinking Personal Digital Risk
Family offices exist to protect wealth, preserve privacy, and keep complex household and financial operations running without disruption.
Evidence suggests that one category of risk is consistently underestimated by family offices: the actual high-net-worth people that the office serves. This is not the type of risk that’s protected by corporate IT infrastructure.
Instead, this risk lives on personal devices, in private email and social media accounts, and across the households of the different family members.
Cybercriminals have noticed this gap and have already pivoted to actively exploit it.
The threat to family offices is personal, reputational and financial
Much of the cybersecurity conversation in wealth management has traditionally focused on institutional controls: firewalls, encrypted networks, and compliance frameworks.
Those protections absolutely matter, but they do not extend to where a significant portion of the family office risk now lives:
- A family member checking personal email or social media account on a home network.
- A family whose phone number and home address appear in a data broker database.
- A trusted assistant using a shared device.
These are not edge cases. They are common scenarios in nearly every family served by a family office — and they represent meaningful exposure that corporate IT was never designed to address.
Due to the potential for higher reward, attackers are willing to spend months studying a target through email messages, social media posts and other types of research before acting. They also often go after finances rather than reselling stolen credentials on the dark web. The threat of ongoing reputational exposure and harm are very real and effective threat techniques.
A growing increase in cyberattacks against family offices
Family offices are increasingly being targeted: 57% of North American family offices have experienced an attack in the past 12 to 24 months.
One of the most common methods is not particularly technical. Phishing and other email-based schemes are among the most prevalent and fastest-growing ways that criminals target family offices, with many of those attacks aimed at the homes of family members or employees.
More than 70% of family offices now report that the likelihood of a cyberattack has increased dramatically, according to a survey by global law firm Dentons. That figure alone should prompt a reexamination of where coverage exists — and where it does not.
What makes family offices a unique, high-value target
The answer is not complicated. Family offices manage significant assets, often with relatively lean operational teams. Personal and professional life are closely intertwined. Lastly, the people involved — principals, family members, household staff and trusted advisors — represent a wide surface of potential entry points.
With large sums of money under management, often-lax security measures, and personal and business information intermingled on family members' devices and networks, a family office presents a target-rich environment for attackers.
Reputational damage can hit as hard as financial loss. Wealthy families often have public stature and these incidents are rarely reported publicly, making the problems harder to see and track.
Cybercriminals also frequently bypass a family office’s corporate IT systems altogether. They prefer to target leaders and their families in their personal lives, where defenses tend to be weaker.
Human element is central to digital risks
Family offices often comprise individuals of different ages and digital habits:
- Younger kids and teenagers may click links or download apps without verifying their safety.
- Older generations are increasingly targeted through sophisticated social engineering campaigns.
- Both groups may be reluctant to speak up when they have been victimized, out of embarrassment.
This silence creates additional delay and heightened possibility of reputational and financial damage.
Artificial Intelligence (AI) is rapidly accelerating the problem
Cybercriminals are now using AI technologies to research, map and craft complex, drawn-out attack strategies that often include voice messages and deepfake calls.
These messages and calls can be convincing enough to make you think you are speaking to a real person — even someone you know well.
These are not abstract future threats.
They are happening now, and they are particularly effective when there is no established protocol for verifying identity under pressure.
The gap between corporate IT and a family’s personal exposure
It is worth being precise about where the coverage gap lies, because it is often misunderstood.
Most family offices have some form of IT support. What they often lack is dedicated personal cybersecurity — coverage that extends to the devices, accounts, and identities of principals and family members outside the institutional environment.
Personal devices with base-level security controls. Computers that quietly contain well-hidden malware. Data brokers who have access to compromised credentials including family members' email addresses and passwords.
These are structural gaps, not matter of individual carelessness.
The work-from-home era made this more visible.
Personal accounts, devices and computers became regular operating environments for sensitive communications, financial transactions, and professional decisions. That did not come with a corresponding upgrade in personal security posture for most households.
What meaningful family office cybersecurity protection looks like today
Extended visibility across multiple households
Risk does not stop at one individual in one family; it crosses multiple households. Every person with access to shared accounts, household computers, or sensitive communications represents a potential exposure point. Effective protection maps this landscape and monitors it across the people and devices that matter.
Clarity when something goes wrong
Human error is responsible for most cybersecurity breaches, so itis important to train family members and employees to recognize and report suspicious activity. Yet, training alone is not enough if there is no clear path forward when a concern arises.
Who do you call? What happens next? Uncertainty at that moment is costly.
This is where Richter Guardian’s human-led Cyber Defence Desk is key. Our response team is available when you want an expert answer and ongoing guidance.
Proactive identity and credential monitoring
Leaked credentials are a key initial attack vector for cybercriminals. It is critical for family offices and their customer – the family itself – to undergo regular security assessments to highlight gaps in their defenses.
Dark web monitoring and credential surveillance help surface exposure before it becomes a breach.
Richter Guardian reports on this exposure regularly through personalized insights, direct outreach and the Richter Guardian mobile app.
A clear, defined incident response path
Family offices should identify a point of contact on cybersecurity and establish an incident response plan — one that lists the steps to take in the event of an attack, including details about any cyber insurance, outside legal counsel, and other external partners or resources.
When an incident occurs, calm and structured response makes a significant difference in outcome. Richter Guardian’s Cyber Defence Desk epitomizes these attributes and can help family offices with the development of a incident response plan.
Discreet, professional support, in all circumstances
For high-profile families, how a security concern is handled can matter as much as whether it is resolved. Operational scramble, visible panic, or poor communication during an incident can amplify reputational harm.
Discreet, professional support is not a luxury — it is part of what effective protection requires.
Personal, concierge cybersecurity for family offices: The support layer that is often missing
Family office managers are frequently the people who identify these gaps and are expected to address them. This is not a small responsibility.
Coordinating protection across multiple households, family members of different ages and risk profiles, and a mix of personal and professional devices and accounts. These are aspects that require a model that most IT departments were simply not built to provide.
On the other hand, Richter Guardian was designed for exactly this context.
We provide a personal cybersecurity layer for principals and households— extending beyond corporate IT to cover the personal devices, accounts, and identities that family office systems and processes do not reach.
Our approach includes:
- ongoing proactive monitoring;
- threat and vulnerability detection;
- reputation and identity protection; and
- guided incident response delivered through a concierge model built for high-net-worth family discretion and clarity.
Ready for your family office to stay protected from digital threats, with experienced professionals overseeing personal cybersecurity?
For family office executives and managers looking to close the gap between institutional protections and personal exposure, request a private consultation to learn about where that exposure resides.

Protecting What You Can't Replace: A Data Backup Guide
Introduction
Important family, financial, and legal information is increasingly stored across devices and online accounts, making a reliable backup plan an important part of protecting it.
For many families, these types of files now exist across different devices and services, so it helps to know where those files are stored, how they can be recovered, and what their risks are.
For high-net-worth individuals, families, and executives, backups are especially important because the information they rely on is often highly valuable, private, and difficult to replace. A lost device, ransomware attack, cloud account issue, or hardware failure can quickly disrupt personal, financial, or business matters.
Having a reliable backup plan helps ensure important files remain accessible, protected, and recoverable when something goes wrong.
Common risks to your data
Data can be lost in several ways, including lost or stolen devices, ransomware, or everyday backup failures such as cloud service outages, file corruption, or hardware failure.
Lost or stolen devices
If a device is lost, stolen, or destroyed, any files stored only on that device may be permanently lost. The best protection is to keep a backup in another place, such as a cloud account or an external hard drive.
Ransomware
Ransomware is another serious risk. This type of attack locks your files and demands payment to restore access. An offline backup, such as an external hard drive, protects your files since attackers cannot access it.
Everyday backup failures
Backups can also fail for everyday reasons. Automatic backup settings may be turned off, an important folder missed, files become corrupted, or a cloud service may be temporarily unavailable. A helpful rule of thumb is to keep three copies of important data: one on your device, one in the cloud, and one on an external hard drive.
Cloud backup as a first layer of protection
Cloud storage saves your data online through a service such as Google Drive, Apple iCloud, or Microsoft OneDrive. You can access files from any device with an internet connection, and many cloud services can back up your files automatically.
Cloud services you may already use
Apple iCloud
- Included on all Apple products (iPhone, iPad, Mac)
- Can be set to automatically back up photos, videos, contacts, documents and text messages
Google Drive
- Built into many Android devices and Chromebooks through a Google account
- Windows and Mac users need to install Google Drive for desktop and choose which folders to sync
Microsoft OneDrive
- Built into Windows 10/11 and included with Microsoft 365 subscriptions
- Can be set to automatically back up your Desktop, Documents, and Pictures folders
Using cloud backup securely
- Start by confirming that cloud backup is turned on for each device and the right files and folders are included.
- Check that recent files are being backed up and that you have enough storage for the information you want to protect.
- Protect every cloud account with a strong, unique password and multi-factor authentication.
Since cloud backups can sync unwanted changes, including ransomware-encrypted files, cloud backup should be paired with an offline backup that is disconnected when not in use.
Using a hard drive as an offline backup
An external hard drive provides an extra layer of protection if something goes wrong with your device or cloud account.
To use an external hard drive, connect it to your computer, copy your important files, and disconnect it once the backup is complete.
For added safety, store the drive in a secure location away from your main devices. A safety deposit box or personal safe is the most secure option.
A good place to start
- Identify the files that would be hardest to replace, such as legal documents, financial records, tax documents, insurance information, and family photos.
- Confirm cloud backup is turned on and includes those files.
- Protect cloud accounts with strong passwords and multi-factor authentication.
- Copy important files to an external hard drive and disconnect when finished.
- Store the hard drive somewhere safe, and separately from your main devices.
- Test your backups periodically to make sure the files can be recovered.
If you’re a Richter Guardian client and have questions about securing your backup accounts, multi-factor authentication, protecting your devices from ransomware, or improving your overall device backup strategy, please contact our team.
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Protecting Against Technical Support Fraud
Introduction
Cyber criminals have been carrying out technical support scams for over a decade. As technology evolves, so do the techniques of fraudulent tech support scammers, making it difficult for people to discern whether the technical support team they’re speaking to is legitimate. Technical support scams are so common that the FBI’s Internet Crime Report of 2022 reported that ‘Tech Support Crime’ had over 30,000 recorded victims in 2022.
Summary of a technical support fraud
Technical support scammers use many different techniques to trap people and gain access to their computers and other devices. After they convince you that there is a problem, they request an exorbitant fee in return for their help. Here are two of the most common methods technical support scammers use to trick their victims:
- Phone calls, emails and text messages – Technical support scammers may call, email or send a text message and pretend to be a computer technician from Apple, Microsoft, or any well-known technology company. They will assure you that there is a problem with your computer, and request that you give them remote access to your computer to help remediate the issue.
- Pop-up warnings – Technical support scammers may trick you with pop-up windows; it may look like an error or warning message from your device, and it may use similar graphics from trusted websites. The pop-up will often provide a phone number that you can call to get help. The phone number will lead to a fraudulent tech support worker.
Recommendations
- Stay Informed – Always be skeptical of unsolicited calls, emails or text messages that report a problem with your device.
- Prevent Remote Access – When a technical support scammer has you on the line, they will convince you to provide them remote access to your device in order to run diagnostic tests. Do not provide remote access to your device.
- Trust Your Instincts – If you are suspicious about an unexpected message, call, or request for personal information or money, it is safe to assume it may be a scam.
- Stay Educated – Participate in security awareness sessions provided by your Richter Guardian team, your bank or other trusted organizations.
We understand that misleading pop-ups or warnings about your device through a call can cause uncertainty. Richter Guardian’s monitoring system and concierge service can give you peace of mind.
Your onboarded mobile and endpoint devices can be monitored by us. If there is a problem with your device, we will contact you to provide specific details about any potential alerts. Our experts can help you remediate the issue.
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Travelling and Social Media – How To Keep Safe
Introduction
It’s natural to want to capture the moments from your special vacations and share them on platforms like Facebook and Instagram with family and friends. However, posting these photos while you are still on your trip can expose you to various cybersecurity risks. Cybercriminals often exploit social media to gather information about your travel plans, and by sharing your vacation in real time, you may unknowingly make yourself a target.
How to enhance your security on vacation
By following these precautions, you can enjoy your vacation while minimizing the risks associated with social media sharing:
- Set Your Account to Private: Restrict access to your personal information by sharing only with people you know. Public settings allow anyone to view your posts, potentially putting you at risk.
- Decline Requests from Unfamiliar Individuals: Be cautious when receiving friend requests from strangers. Unfamiliar profiles might be cybercriminals in disguise, aiming to extract money or steal your identity.
- Avoid Posting Travel Details or Itineraries: Keep your travel arrangements private. Sharing confirmation numbers for hotel reservations, airline tickets, or excursions online can provide cybercriminals with valuable information they can exploit.
- Share Photos After Returning Home: Although it may be tempting to post in real-time, consider waiting until you’re back home. You can still share your vacation highlights, and it’s a safer approach.
- Educate Your Children on Social Media Safety: While you might be aware of how to stay safe online, your children might not. Ensure they understand the importance of secure sharing practices during and after the trip.
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Apps and Location Tracking: What Are the Consequences?
Introduction
Of the many digital traces we leave in daily life, location metadata may be the most revealing. Location tracking is common in many applications because it’s so useful – it can allow you to get directions from here to there, discover the closest restaurants near you, or tell you your local weather conditions. These perks, however, can come with large privacy risks.
Companies that you would never suspect needing so much of your data, are quietly collecting enormous amounts of data. For example, in 2020, an investigation was done on Tim Hortons, as the Tim Hortons app reportedly tracked an individual’s location more than 2,700 times in five months. Commissioners say Tim Hortons collected “vast amounts” of granular location data with the aim of delivering targeted advertising, to better promote its coffee and associated products, but that it never actually used the data for this purpose.
Some of the apps on our phone sell or share location data about their users with companies that analyze the data and sell their insights. There are many ways location data can be used, and the market for this data is huge – the location data industry is an estimated $12 billion market. Collectors, aggregators, marketplaces, and location intelligence firms are potential buyers interested in your location data.
What is being collected?
Some apps genuinely need your location to work properly, but others have different motives. Many collect location data for reasons unrelated to their main function, like targeted ads or selling it to data brokers.
Once an app collects your location data, you lose control over where it goes. It can be sold repeatedly—from data providers to aggregators that combine information from multiple sources. It could end up in the hands of a “location intelligence” firm that uses the raw data to analyze foot traffic for retail shopping areas and the demographics associated with its visitors.
You might think, “I have nothing to hide.” But location data can reveal much more than you realize, such as:
- Where you get medical treatment and what kind
- If you visit a domestic abuse shelter
- Where you worship
- Where your kids play (if they have phones)
- When you’re on vacation and where you go
- Where you shop, eat, and bank
- Who you spend time with
Even though this data isn’t directly linked to your name, experts have shown that it’s easy to match location history with other data to identify people and their habits. In 2020, a religious publication used smartphone app data to infer the sexual orientation of a high-ranking Roman Catholic official. The publication claimed it obtained “commercially available” location data from an unnamed vendor and linked it to the priest’s phone, revealing visits to gay bars and private residences while using Grindr, a dating app popular with the LGBTQ+ community.
Privacy advocates have long cautioned that advertisers gather location and personal data, which is then compiled and sold by data brokers. This information can be used to identify individuals and is not subject to regulations requiring clear consent from those being tracked.
What can I do to limit location tracking?
The quickest and easiest way to reduce tracking is to delete unnecessary apps. Both Android and Apple allow you to check which apps have access to your location and whether they track it only while in use or all the time. If you don’t use an app often, consider removing it.
Your location can be tracked through your phone, logged-in accounts, internet connection, and location services. To limit oversharing, take these steps:
- Only allow location access for apps that truly need it.
- Set location permissions to “While Using the App” instead of “Always.”
- Only share “Find My Phone” with trusted friends and family.
- Review third-party apps in location settings—you might be sharing more than you realize.
Despite these precautions, location tracking can’t be completely eliminated. It’s important to support companies that provide clear and transparent privacy policies.
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What Are QR Codes and How Can You Stay Protected?
Introduction
A quick-response code (QR) is a type of barcode designed to store information in a way that digital devices can quickly read. Most modern smartphones come equipped with QR scanners, often integrated into the camera application, making scanning QR codes a breeze. The barcode is extremely versatile – it can be used as a shortcut to download applications, connect to wi-fi networks, open website links, and facilitate financial transactions. While QR codes serve many useful purposes, scammers have also found ways to exploit them.
According to reports from the Better Business Bureau (BBB) and police departments across the country, scammers are using QR codes to trick people into visiting fake websites, fraudulent payment portals, or downloading harmful software. Often, these scams come through unsolicited messages or from QR codes posted in public places.
How can I get scammed with QR codes?
Hackers can manipulate QR codes to conduct malicious activities. Here are a few examples:
- Parking Meter Payments: Scammers have been placing fake QR codes on parking meters, making people think they can pay for parking through the code. These fake codes are easy to create and print. After using them, some victims return to find they’ve been fined or towed, increasing their financial losses.
- Phishing Scams: Scammers use QR codes to lead people to phishing websites that ask for personal information, which can lead to identity theft. These codes can come via email, text, or on public flyers, often disguised as legitimate requests to verify your identity or account.
- Fake Utility and Government Notices: Scammers often pose as utility companies or other government agencies, claiming there’s an unpaid bill that needs immediate attention. They ask for payment through a QR code, which takes victims to a convincing fake website. Business owners have also reported receiving letters with QR codes, asking them to complete fake filing requirements.
- False Sense of Security: Scammers sometimes use real QR codes to make their schemes more convincing. For example, they might link to a legitimate website or fake employee profiles, using official logos and details to trick victims into trusting them.
Recommendations
By staying alert and verifying sources, you can protect yourself from falling victim to QR code scams. We recommend the following tips to avoid QR code scams:
- Verify Before Scanning: If you receive a QR code from a friend or colleague, confirm with them that they actually meant to send it. Be cautious if the message feels out of character.
- Be Cautious of Shortened URLs: When you hover your camera over a QR code, check the link that appears. If it’s a shortened URL, you won’t know where it leads, so proceed only if you’re confident the source is trustworthy.
- Look for Tampering: Scammers might alter legitimate QR codes by placing stickers over them. Keep an eye out for signs of tampering, and ask the business to verify the code if you notice anything suspicious.
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Using AI Tools Securely: ChatGPT, Gemini, and More
Introduction
AI-powered tools are now integrated into various platforms, from office software and operating systems to image editors and chat applications. But how can you use ChatGPT, Gemini, DeepSeek, and other AI-powered tools without compromising your digital security?
Avoid sharing sensitive information with AI chatbots
OpenAI’s privacy policy indicates that user data may be utilized to enhance AI performance. When using services like ChatGPT, Sora, or Operator, your interactions could be used to train AI models.
According to a study done by Harmonic Security, 8.5% of prompts contained sensitive information.
Never input sensitive personal information such as passwords, passport or banking details, addresses, phone numbers, names, or any confidential business data. If necessary, replace sensitive details with placeholders like asterisks or “REDACTED.”
For professionals, especially software engineers leveraging AI for code review, it’s crucial to strip out any information that could reveal company secrets and/or application structure.
Everything shared with an AI chatbot has the potential to be stored and analyzed.
Free AI services come with higher risks
Many free-tier AI tools explicitly state that they train on user data. Organizations using AI should consider investing in paid AI services like ChatGPT Enterprise, which ensures that user inputs and outputs are not utilized for training purposes.
Experts recommend paid plans as a more secure option for businesses looking to mitigate risks.
Best practices for safe AI use in the workplace
For businesses looking to integrate generative AI tools while minimizing security risks, Harmonic Security suggests shifting away from outright bans and instead implementing effective AI governance strategies. These include:
- Establishing clear AI usage policies and enforcing workflows.
- Monitoring AI tool usage in real time to track inputs and ensure compliance.
- Restricting the use of free AI tools that train on input.
- Classifying sensitive data to prevent exposure.
- Educating employees on responsible AI use and associated risks.
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Protecting Our Clients with Richter Guardian
The challenge
In our modern digital landscape, cybersecurity threats are an equal-opportunity challenge that can impact anyone, anywhere. As our world becomes more interconnected through technology, it’s crucial to recognize that cybersecurity isn’t just a concern for tech experts; it’s a shared responsibility that affects us all.
In one such case, a client found herself facing a daunting cybersecurity challenge. While browsing the internet, she received a pop-up message claiming that her computer was compromised by a virus. The message instructed her to call a specific number, which were impersonating Apple Support. Unfortunately, she fell victim to this scam, leading to a compromise of her computer.
The root cause analysis suggests that her computer might have been compromised during the installation of browser filters to block ads, where cybercriminals took possession of her computer system for 45 minutes. The client was distressed upon receiving a fraudulent invoice, wondering how this happened to her. This case study highlights the importance of cybersecurity and how Richter Guardian can offer a solution.
The solution
Richter Guardian, a comprehensive cybersecurity service offered by Richter, was instrumental in addressing this client’s situation. When the client reached out to Richter, our team quickly assessed the situation and took immediate action.
First, we onboarded the client to the Richter Guardian service, which includes social media protection, endpoint protection for devices (laptops, desktops, and mobile devices), and monitoring for compromised credentials on the dark web. This multi-layered approach ensured comprehensive protection for the client.
In addition to onboarding the client to Richter Guardian, we conducted a thorough analysis of her compromised computer. We also extended the protection to her mobile devices, ensuring her entire digital presence was safeguarded.
Furthermore, we educated the client on cybersecurity best practices, including the importance of strong, unique passwords and the use of two-factor authentication. We worked closely with her to ensure that her online accounts and data remained secure.
The result
The results of our intervention were significant. The client experienced several benefits from our Richter Guardian service:
Peace of Mind: The client no longer felt vulnerable to cyber threats. She gained confidence in her ability to navigate the digital landscape safely.
Device and Data Protection: All her devices, including her compromised computer, were fortified against potential threats. Her sensitive data was secure, and she no longer worried about cyberattacks.
Reputation Protection: Richter Guardian helped protect her online reputation by proactively monitoring for impersonation attempts and taking swift action to remove any fraudulent accounts.
Educational Insights: The client received valuable insights and recommendations to enhance her cybersecurity awareness. She learned how to recognize potential threats and avoid falling victim to scams in the future.
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23andMe User Data Stolen in Credential Stuffing Attack
Introduction
The public biotechnology and genomics firm, 23andMe, confirmed on their website on October 6, 2023, that certain 23andMe customer profile information was circulating on hacker forms. The information that has been exposed from this incident includes full names, usernames, profile photos, sex, date of birth, genetic ancestry results, and geographical location. As a result, 23andMe have notified their customers, and have pushed for them to reset their passwords and enable multi-factor authentication (MFA).
How the attack happened
The hackers used credential stuffing to gain access to a set of user accounts on 23andMe. Credential stuffing is a type of cyber attack in which a hacker uses stolen usernames and passwords (obtained from another breach or purchased off the dark web) to access other websites in which the users are registered. Users that recycled their breached login credentials on 23andMe may have been the entry point for this attack.
A subset of the compromised users opted into 23andMe’s DNA Relatives feature, which allowed for hackers to scrape the data of their DNA Relative matches.
The number of accounts affected has not been released or disclosed by 23andMe.
If you think you may have been affected by this recent breach, reset your password, and opt for MFA on 23andMe. While the account may or may not be compromised, it is important that cybercriminals do not leverage your breached credentials to access other websites in which you may have an account on.
How to stay safe
- Reset All Passwords – If you have the bad habit of reusing passwords across different websites, reset those passwords and employ hard-to-guess, complex passwords on those websites.
- Password Manager – To keep track of your complicated passwords, think about investing in a password manager. Password managers, like 1Password, place a secret key on your password manager to add a unique extra layer of security.
Richter Guardian can help you determine if some of your user accounts were involved in a previous breach. Our platform can determine compromised credentials through comprehensive dark web monitoring.
Sources
- “Addressing Data Security Concerns”. 23andMe. 2023 October 6. Retrieved 10 October 2023.
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Check-In Safely – Phishing Campaigns Target Hotels and Travel Agencies
Introduction
The tourism industry is crawling back to pre-pandemic numbers thanks to travel and lockdown restrictions being lifted globally. Unfortunately, cybercriminals have also come up with a new and sophisticated campaign to breach the systems of booking sites, hotels, and travel agencies. Subsequently, the cybercriminals use the systems of the compromised hotel or travel agency to send phishing emails to existing customers.
Summary of hotel and travel agency phishing scam
- The Entry Point – The campaign starts with the threat actor inquiring about a reservation with the hotel or travel agency. Upon booking the stay, the threat actor uses ‘advanced social-engineering techniques’ to inquire about specific or special accommodations.
- Tricking Employees – After establishing a sense of urgency with the hotel employee, the threat actor sends over a URL via email, which supposedly contains crucial documents relevant to their accommodations. The URL provided directs the hotel employee to a genuine hosting site (Google Drive, Dropbox, etc.) and the hotel employee downloads an archive file thinking that it contains important documents.
- Malicious Executables – The archive file that was downloaded by the hotel employee contained malicious executables (malware) that would infiltrate the hotel employee’s computer. From there, the malware operates stealthily to capture login credentials, financial information, and other sensitive data without the hotel employees being aware.
- New Target – Once threat actors have successfully compromised the hotel’s system, the threat actors can move onto using the hotel’s communication channel to target legitimate customers.
- Phishing – The threat actors can now send phishing messages disguised as legitimate requests from the compromised hotel or travel agency. The phishing messages will ask for additional credit card verification from the customer. Since the message comes directly from the booking site through a legitimate communication channel, the customer has no reason to doubt the legitimacy of the email.
How to stay safe
- Avoid Clicking on Unsolicited Links – Always be skeptical of unsolicited links, even when they originate from a trusted source. Check URLs for any indicators of deception.
- Take Your Time – Threat actors, phishing emails, and sketchy requests for payments will typically call for immediate action. Take your time to discern any emails that require you to transfer sensitive information.
- Trust Your Instincts – If you are suspicious about a suspicious email, call the hotel or travel agency directly to confirm that the communication is indeed legitimate.
Richter Guardian can help you navigate complex phishing scams. Your onboarded mobile and endpoint devices are protected; the protection service can detect suspicious links and will work to block insecure websites.
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BMO Scam Highlighting Vulnerabilities in Two-Factor Authentication
Introduction
A recent article published by CBC news highlighted a concerning scam that involved the Bank of Montreal (BMO). The scam managed to exploit vulnerabilities associated with the two-factor authentication (2FA) system of the bank. This advisory aims to provide an overview of the issue, its implications, and recommendations.
Summary of the incident
The scam primarily targeted customers with lines of credit. Perpetrators pose as bank employees and use a combination of phishing techniques and flaws in the 2FA process to gain unauthorized access to customers’ accounts, subsequently making unauthorized transactions.
Implications
- The trustworthiness of 2FA is at stake. Customers generally perceive 2FA as a robust security measure, but this incident underscores potential vulnerabilities.
- The scam demonstrates that even with the second layer of authentication, user accounts can be compromised if the process isn’t foolproof.
- Potential loss of customer trust in banking institutions due to such vulnerabilities.
Recommendations
- Stay Informed: Regularly update oneself about the latest scams and phishing techniques. Always be skeptical of unsolicited calls or emails asking for personal or banking information.
- Use Advanced Security Features: Wherever possible, use advanced security features like biometric authentication or hardware-based security keys.
- Monitor Accounts: Regularly check bank accounts for unauthorized transactions and report any discrepancies immediately.
- Stay Educated: Participate in security awareness sessions provided by your Richter Guardian team, the bank or other trusted organizations.
While 2FA is an essential security feature, it is not infallible. Richter Guardian clients should be proactive in understanding its limitations and continuously seek ways to enhance their security posture.
Contact us at anytime you are unsure. If you receive a call from someone purporting to be your bank and you are unsure, call us to help you determine the legitimacy of their communication.
Table 1 – Levels of two-factor authentication that may be available to protect your bank account.
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AnyDesk reports that hackers infiltrated its prodution servers and initiated password resets
Introduction
On February 2, 2024, AnyDesk confirmed a recent cyberattack that resulted in hackers gaining access to the company’s production systems. The breach involved the theft of source code and private code signing keys.
AnyDesk is a widely used remote access solution that is popular among enterprises for remote support and accessing colocated servers.AnyDesk became aware of the attack after they detected an incident on their production servers. Following a security audit, they identified a compromise on their systems and implemented a response plan in collaboration with CrowdStrike.
Following the disclosure of the breach, cybersecurity company Resecurity promptly announced that an individual is attempting to vend the credentials of over 18,000 AnyDesk customers on a well-known cybercrime forum. The seller is seeking $15,000 in cryptocurrency for the compromised credentials.
Implications and recommendations
Although AnyDesk claims that passwords were not stolen in the attack, the threat actors still managed to successfully breach their production systems.
- If you use AnyDesk, modify your password.
- If the same password for AnyDesk is employed on other platforms, modify your password on those platforms aswell.
f you receive a call from someone purporting to be technical support or receive a pop-up regarding the safety of your device and you are unsure, call us to help you determine the legitimacy of their communication.
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