Incident Response & Concierge Support

Concierge-led support when accounts, devices, or identity
are at risk

Incident Response & Concierge Support helps individuals, families, and executives respond to suspected compromise, fraud, or account takeover with discreet, concierge-led support.

When a situation is urgent or confusing, our team provides calm assessment and guided next steps, combining high-touch client service with deep technical expertise.

A clear path to support during a suspected incident

Faster clarity on what happened and what matters most

Guided recovery steps, without having to navigate it alone

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All consultations are handled confidentially.

Why incident response often
falls short

Support often comes after damage is done, with no clear owner

Consumer tools surface alerts, but do not guide recovery

People are left coordinating banks, platforms, and accounts under stress

You have a defined team to contact when there are signs of compromise

Concerns are assessed with context, then translated into practical next steps

Guidance is provided privately, with clear priorities and next steps

How this protection works

Reach out

When something feels wrong, you have a clear path to contact the Guardian team through a dedicated concierge channel.

Assess

We quickly assess what happened, what has changed, and what may be affected.

Prioritize

We identify what requires action first, what is confirmed versus suspected, and how to proceed.

Guide

The Cyber Defence Desk provides clear, concierge-led guidance through recovery with discreet communication and follow-through support.

What this protection
includes

This area of Richter Guardian focuses on helping clients manage urgent concerns and suspected incidents, combining structured assessment, coordinated response, and concierge-level client experience with advanced technical expertise.

Incident intake and situation assessment

A calm, structured starting point that helps reduce confusion and establish what matters.

Clarification of what occurred and what has changed

Identification of accounts, devices, or identities likely involved

Prioritization of immediate actions versus follow-up work

Clear explanation of what is known versus what is still being confirmed

Guided recovery and response

Support to help clients regain control and reduce further exposure.

Practical next steps tailored to the situation

Guidance on securing accounts, devices, and access points

Clear sequencing so actions are taken in the right order

Follow-up support as recovery progresses

Personal security command center

A central place to communicate, receive updates, and stay connected with the Guardian team during sensitive situations.

Communication through agreed secure channels (app, phone, or other methods)

Centralized updates and visibility into ongoing concerns

Direct access to a trained team experienced in complex personal security matters

Designed to keep communication private, organized, and discreet

Post-incident review and prevention guidance

Recovery is not only about resolving the immediate issue, it also includes reducing the likelihood of repeat exposure.

Review of what contributed to the incident

Recommendations tied to digital habits and account protections

Priorities for strengthening posture moving forward

Continued support if new concerns arise, and guidance delivered with discretion and care

What this protection supports
day to day

This protection helps clients feel confident they have a clear path to concierge-led, expert support when a security concern arises.

A secure app showing assets, alerts, and overall risk level

Clear priorities during high-stress situations

Guided steps to reduce further exposure

Confidence that experienced professionals are available when needed

What clients like you say

“Having my social media accounts hacked was incredibly stressful. Finding Richter Guardian at that moment made a real difference.”

“The Richter Guardian team was swift, professional, and very knowledgeable. They explained what was happening clearly and answered all of my questions.”

“I now have peace of mind knowing that my digital presence and personal information are secure.”

"I reviewed my accounts and devices with the Richter Guardian team and found the experience very helpful. The service and oversight they provide is valuable."

"Thank you for getting me on the right track, much appreciated. Your recommendations and changes were clear, well organized and very useful."

Want to explore this protection with Richter Guardian?

A confidential consultation helps determine how incident response support would work for your situation and what coverage would be most appropriate.

Discuss the types of incidents and concerns you want covered
Understand how guided recovery works in practice
Clarify next steps and what support would be available