A new kind of AI tool is showing up on social media, on phones and on computers. This AI doesn't just answer questions; it acts for you by being able to read your email, book travel, shop, and send messages to other people while using your name.

These tools are called personal AI agents, or sometimes AI assistants. For busy executives, board members, business owners and public figures, they appear to and do save real time. The agents though also need clear limits, and a recent Canadian story shows why these controls are important.

What happened with Meta's Muse AI agent

In October, CBC News reported on Matt Robb, a Toronto resident who used Meta's new agent, Muse, for Facebook Marketplace sales. He says it arranged a Marketplace sale without his knowledge and gave a stranger his home address. When the buyer showed up, Muse even told him, "Yep I'm here!" on Robb's behalf, when he wasn't home.

This all came down to one wrong tap. Robb explained that he had chose "Allow always" instead of "Allow one time." A senior Meta executive said they confirmed together that there was no breach of privacy controls, and Robb says Meta told him it will make that choice clearer.

There was no hacking; the tool did exactly what one setting allowed and that's the main lesson.

Muse is spreading fast. In six weeks, more than 10 million people in the U.S. and Canada signed up.

It's not just Meta

Every major AI company now offers an agent or assistant like this:

  • Google Gemini Spark (Task): A personal agent that runs 24/7 on phones and PCs. Google has since renamed Spark as "Task." Its Gemini agent for work runs inside Gmail, Drive, Docs and Calendar.
  • xAI Grok Bot: Always-on agents with their own computer that sign into the tools you already use. They offer the same choice Robb faced: Allow once, Always allow or Deny.

Why limiting personal AI agents matters for prominent, high-net-worth executives and families

Your home address, travel plans, children's activity and school schedules, and deal emails are valuable to the wrong people. A personal AI agent with broad access holds all of that in one place.

One wrong setting could not only send a stranger to your door, but share an important business decision, intercept, re-route and reply to an email, or quickly move money from one account to another.

Personal AI agents can also affect other people in your life without them knowing.

In the CBC article, a cybersecurity expert stated that the data of people who write to you is also at risk. A lawyer pointed to the U.S. CLOUD Act, which can give the American government access to data on servers owned by U.S. companies, which is exactly where all these tech companies are based.

Eight practical steps for managing your personal AI agent

  1. Choose "Allow once" by default. Save "Always" for low-risk tasks, like sorting newsletters.
  1. Start with read-only access. Let the AI agent read and draft, and you press send. Canada's Cyber Centre and its allies advise using agents only for low-risk and non-sensitive tasks for now.
  1. Keep your most sensitive information out. Don't give the agent your home address, children's schools, travel plans, financial records or board papers. Anthropic's own advice is to avoid giving agents access to sensitive files like financial documents.
  1. Use a separate account. Connect the agent to a secondary email or calendar, not your main one.
  1. Check the agent’s activity log every week. Muse, for example, shows a complete record of everything it has done and plans to do.
  1. Turn off training. Muse users must opt out if they don't want their chats used to train Meta's AI.
  1. Set family rules. Spouses, teens and household staff may use personal AI agents too. Agree on what never gets shared.
  1. Plan for the worst case. As one expert put it, "You have to put it to the worst-case scenario." Before you give an AI agent access, ask what happens if gets something wrong.

How to treat an AI agent, and next steps

Personal AI agents are already useful, and they'll keep getting better. Treat an agent like a new assistant on their first day. Give it small tasks and clear limits, and let trust grow over time.

Our concierge team helps leaders and their families work through exactly these questions: what personal information is already out there, which tools can reach it, and what sensible limits look like. A brief review by our Cyber Defence Desk now is far easier than a cleanup later.

Learn how Richter Guardian helps high-net-worth executives and families, or take the free What's My Risk? assessment as an initial first step.

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Personal AI Agents Like Muse Can Now Act for You: How to Keep Them in Check

A Toronto man's AI agent gave a stranger his home address and closed a sale all on its own. Here's what executives and their families should know about AI agents like Muse, Dots, Grok Bot and Cowork.

A new kind of AI tool is showing up on social media, on phones and on computers. This AI doesn't just answer questions; it acts for you by being able to read your email, book travel, shop, and send messages to other people while using your name.

These tools are called personal AI agents, or sometimes AI assistants. For busy executives, board members, business owners and public figures, they appear to and do save real time. The agents though also need clear limits, and a recent Canadian story shows why these controls are important.

What happened with Meta's Muse AI agent

In October, CBC News reported on Matt Robb, a Toronto resident who used Meta's new agent, Muse, for Facebook Marketplace sales. He says it arranged a Marketplace sale without his knowledge and gave a stranger his home address. When the buyer showed up, Muse even told him, "Yep I'm here!" on Robb's behalf, when he wasn't home.

This all came down to one wrong tap. Robb explained that he had chose "Allow always" instead of "Allow one time." A senior Meta executive said they confirmed together that there was no breach of privacy controls, and Robb says Meta told him it will make that choice clearer.

There was no hacking; the tool did exactly what one setting allowed and that's the main lesson.

Muse is spreading fast. In six weeks, more than 10 million people in the U.S. and Canada signed up.

It's not just Meta

Every major AI company now offers an agent or assistant like this:

  • Google Gemini Spark (Task): A personal agent that runs 24/7 on phones and PCs. Google has since renamed Spark as "Task." Its Gemini agent for work runs inside Gmail, Drive, Docs and Calendar.
  • xAI Grok Bot: Always-on agents with their own computer that sign into the tools you already use. They offer the same choice Robb faced: Allow once, Always allow or Deny.

Why limiting personal AI agents matters for prominent, high-net-worth executives and families

Your home address, travel plans, children's activity and school schedules, and deal emails are valuable to the wrong people. A personal AI agent with broad access holds all of that in one place.

One wrong setting could not only send a stranger to your door, but share an important business decision, intercept, re-route and reply to an email, or quickly move money from one account to another.

Personal AI agents can also affect other people in your life without them knowing.

In the CBC article, a cybersecurity expert stated that the data of people who write to you is also at risk. A lawyer pointed to the U.S. CLOUD Act, which can give the American government access to data on servers owned by U.S. companies, which is exactly where all these tech companies are based.

Eight practical steps for managing your personal AI agent

  1. Choose "Allow once" by default. Save "Always" for low-risk tasks, like sorting newsletters.
  1. Start with read-only access. Let the AI agent read and draft, and you press send. Canada's Cyber Centre and its allies advise using agents only for low-risk and non-sensitive tasks for now.
  1. Keep your most sensitive information out. Don't give the agent your home address, children's schools, travel plans, financial records or board papers. Anthropic's own advice is to avoid giving agents access to sensitive files like financial documents.
  1. Use a separate account. Connect the agent to a secondary email or calendar, not your main one.
  1. Check the agent’s activity log every week. Muse, for example, shows a complete record of everything it has done and plans to do.
  1. Turn off training. Muse users must opt out if they don't want their chats used to train Meta's AI.
  1. Set family rules. Spouses, teens and household staff may use personal AI agents too. Agree on what never gets shared.
  1. Plan for the worst case. As one expert put it, "You have to put it to the worst-case scenario." Before you give an AI agent access, ask what happens if gets something wrong.

How to treat an AI agent, and next steps

Personal AI agents are already useful, and they'll keep getting better. Treat an agent like a new assistant on their first day. Give it small tasks and clear limits, and let trust grow over time.

Our concierge team helps leaders and their families work through exactly these questions: what personal information is already out there, which tools can reach it, and what sensible limits look like. A brief review by our Cyber Defence Desk now is far easier than a cleanup later.

Learn how Richter Guardian helps high-net-worth executives and families, or take the free What's My Risk? assessment as an initial first step.

Woman using a smartphone in a city during a sunset

Wire Fraud Prevention for Family Offices and High-Net-Worth Families

Most wire fraud starts with a hacked or impersonated account, not the bank. Learn how family offices can spot redirected payments and stop fraud early.

Wire fraud happens when a criminal tricks someone into sending money to an account the criminal controls. Good wire fraud prevention starts before the bank is involved, because most schemes begin with an email account that was hacked or faked. For family offices, principals and the staff who approve transfers, that is where protection matters most.

The bank usually does exactly what it was told. The weak point is the instruction itself.

How wire fraud and wire transfer fraud work

Wire transfer fraud usually follows a predictable pattern:

  1. Research: The criminal learns who handles money, who approves payments, and who the family trusts. Social media, news coverage and company websites can all help.
  1. Access or imitation: The criminal either breaks into a real email account or creates one that looks almost the same, such as a single changed letter in a domain name.
  1. Watching: If they control a real account, they may quietly read messages, invoices and travel plans to learn how payments normally happen.
  1. Impersonation: At the right moment, they pose as a principal, lawyer, advisor, vendor or family member.
  1. The request: They ask for an urgent transfer or say that banking details have "changed."
  1. Redirection: The money goes to an account they control and is often moved again quickly.

This is often called business email compromise, or BEC. It also includes payment redirection fraud, where a real payment is sent to the wrong account because the instructions were changed.

Our article on business email compromise explains why even a familiar email still needs to be checked. It also points out that in 2025, the FBI's Internet Crime Complaint Center recorded more than $3 billion in reported BEC losses.

Why family offices and high-net-worth families are targeted

Family offices are attractive targets for a few simple reasons.

  • Large transfers: One successful request can be worth far more than many smaller scams.
  • Small, trusted teams: A few people often handle a lot of responsibility. Trust can replace formal checks.
  • Time pressure: Real deals, purchases and closings often move quickly. Criminals copy that urgency.
  • Discretion: Families value privacy. A request marked "confidential" may not be questioned.
  • Many connected people: Principals, family members, assistants, advisors and vendors all communicate about money.

Put together, these factors mean a convincing message at the right time can move a large sum before anyone pauses.

The digital exposure behind most wire fraud

Wire fraud is usually treated as a payments problem. In practice, it is often a personal digital exposure problem.

The criminal needs a way in, and it usually comes from one of three places:

  • Credential exposure: A password leaked in an earlier breach and reused on a personal email account.
  • Email account takeover: A real account controlled by someone else, used to send requests that look completely normal.
  • Impersonation: A fake email address, social media profile or even a cloned voice used to pose as a principal or advisor. This is a form of CEO impersonation, and it works just as well against family leaders.

Many of these accounts are personal, not corporate. A principal's private email or a family member's social media profile may sit outside any IT team's view. That is why account takeover prevention and personal monitoring belong in any serious wire fraud prevention plan.

Practical wire fraud prevention steps

The best controls are simple and used every single time.

  • Call a known number. Confirm any new transfer or banking change by phone. Use a number you already have saved, never one included in the request.
  • Treat changes as red flags. New payment details, a new bank or a "new account due to an audit" should always trigger a check.
  • Require two approvals. No single person should be able to send a large transfer alone.
  • Confirm out of band. If the request came by email, confirm it through a different channel, such as a call or an in-person conversation.
  • Agree on the rules in advance. Make it clear that no one, including the principal, will ever ask staff to skip verification.
  • Turn on multi-factor authentication (MFA). MFA makes it much harder for someone with a stolen password to take over an email account.
  • Use unique passwords. Reused passwords let one breach unlock many accounts.
  • Watch for account warning signs. Unfamiliar forwarding rules, unknown logins or missing emails can mean an account is compromised.
  • Slow down urgent requests. Urgency combined with secrecy is one of the most common signs of fraud.

None of these steps require advanced technology. They require consistency.

What to do if a transfer is suspected

Speed matters. The sooner a bank is told, the better the chance of stopping or recovering funds.

  1. Call your bank immediately. Ask them to stop or recall the transfer and to contact the receiving bank.
  1. Report it. Contact local police. In Canada, also report to the Canadian Anti-Fraud Centre. In the U.S., report to the FBI's Internet Crime Complaint Center.
  1. Secure the account involved. Change the password from a trusted device, sign out other sessions and check for unfamiliar forwarding rules.
  1. Warn others. Let advisors, staff and family know so they do not act on more fake messages.
  1. Keep the evidence. Save emails, phone numbers and transaction details.
  1. Get expert help. Find out how the criminal got in so the same gap is not used again.

How managed personal cybersecurity reduces the risk

Process controls stop many fraudulent transfers. Reducing the exposure that makes fraud possible is the other half.

Managed personal cybersecurity helps by watching personal accounts, devices and identities that often sit outside corporate IT.

Richter Guardian's Monitoring & Prevention reviews protections such as passwords and MFA and watches for meaningful risk signals over time. Reputation & Identity Protection helps surface credential exposure and impersonation before they can be used in a scam.

If something does go wrong, Incident Response & Concierge Support gives families a clear person to call and guided steps to regain control.

Next steps

Start by asking a few questions:

  1. Who can request, approve and send transfers?
  1. Is every transfer verified by phone using a known number?
  1. Do the personal email accounts involved use MFA and unique passwords?
  1. Would anyone notice if a principal's account was taken over?
  1. Who responds if a transfer looks wrong tonight?

Learn how Richter Guardian helps family offices reduce personal digital exposure, or take the free What's My Risk? assessment as an initial first step.

Frequently asked questions

What is wire fraud and how is it different from wire transfer fraud?

The terms are often used the same way. Wire fraud is the broader crime of using electronic communication to deceive someone for money. Wire transfer fraud describes the specific outcome: a bank transfer sent to a criminal's account.

How do criminals redirect a wire transfer?

They usually take over or imitate a trusted email account, then send new payment instructions. If no one confirms the change by phone, the money goes to the criminal's account.

Why are family offices and high-net-worth families targeted for wire fraud?

They often move large sums, rely on small trusted teams, act quickly and value discretion. Those conditions make convincing fake requests more likely to succeed.

What are the most effective wire fraud prevention steps?

Call a known number to confirm every new transfer or banking change. Require two approvals, use MFA and unique passwords, and monitor email accounts for signs of compromise.

What should I do immediately if I suspect a fraudulent transfer?

Call your bank right away and ask them to recall the transfer. Then report it to police and the appropriate fraud reporting agency, secure the affected account, and warn anyone who may get related messages.

Does my bank cover losses from an authorized but fraudulent wire?

Not always. If you approved the transfer, even because you were tricked, recovery may be limited. Coverage depends on your bank, account agreement and any insurance, so check with your bank and insurer before a problem happens.

Warm mother-daughter moment with smartphone

What Is Family Office Cybersecurity? Protecting Principals, Households, and Private Wealth

Family office cybersecurity goes beyond corporate IT. Learn how to protect principals, families, personal accounts, devices, privacy, and private wealth.

Family office cybersecurity is the protection of the digital lives of principals, family members, and the people who support them. It goes beyond protecting family office systems. It also covers the personal devices, private accounts, identities, social media, and other digital activity that can sit outside traditional business security.

For family offices and high-net-worth individuals, this matters because personal and professional lives are often closely connected. A risk that begins with a private email account, personal phone, family member, or trusted assistant can quickly become a much larger problem.

Protecting private wealth today therefore requires looking beyond the office network.

Family office cybersecurity, defined

Family office cybersecurity is a coordinated approach to protecting the digital environments surrounding a family office and the families it serves.

Corporate cybersecurity usually focuses on company systems, devices, networks, and data. Family office cybersecurity needs a wider view. It should consider the digital exposure surrounding principals and their households, including personal accounts, devices, identities, social media, and online activity.

That distinction is important. Much of a family's personal digital risk can exist outside corporate IT, on personal devices, in private email and social media accounts, and across family households.

In other words, cybersecurity for family offices is not only about protecting an organization. It is also about protecting the people around it.

Why high-net-worth families and family offices face unique digital risk

High-net-worth families often have complex digital lives.

A principal may have several personal and business email addresses, financial accounts, mobile devices, social media profiles, and online references connected to their name. Other family members may manage their own accounts and devices. Assistants and trusted staff may also exchange sensitive or time-sensitive information.

This creates many possible points of exposure.

Visibility can add another layer of risk. Information about a person, their family, business interests, travel, or professional activities may be publicly available online.

Technology is also changing how that information can be used. Compromised accounts and publicly available information can support more convincing impersonation and fraud, particularly as AI makes it easier to create believable messages, documents, and even cloned voices. The risks surrounding family offices in the age of AI can extend across personal phones, computers, social media profiles, and email accounts.

For this reason, cyber security for high-net-worth individuals should consider more than individual technical problems. Privacy, reputation, financial security, and continuity can all be affected when someone's personal digital environment is compromised.

Where corporate IT often stops

One of the most important questions for a family office is simple:

Who is responsible for protecting the principal's personal digital life?

Corporate IT and security teams are built primarily to protect organizational systems. Their responsibilities may not extend to someone's personal phone, home computer, private email, family social media accounts, or household technology.

The same issue can exist within a family office. The office may have strong controls over its business systems while having limited visibility into the personal environments of those it supports.

This is why family offices increasingly need to think about security beyond the corporate perimeter. Personal devices, social media, household staff, and private communications can otherwise fall outside corporate-style IT protection.

That creates an ownership gap.

Who does a principal contact if a private email account appears compromised? What happens if somebody impersonates a family member on social media? Who helps determine what to do when personal credentials are exposed?

Having clear answers to those questions is an important part of managing personal digital risk.

What should family offices protect?

A practical family office cyber security program should look at exposure across the broader personal environment rather than treating each device or account as a separate problem.

Key areas to review include:

  • Personal phones, tablets, and computers: These devices can contain private communications, documents, contacts, and access to important accounts.
  • Email and financial accounts: Important accounts should have appropriate protections in place.
  • Social media accounts: Public information and compromised accounts can create privacy, impersonation, and reputation risks.
  • Passwords and multi-factor authentication: Weak or reused passwords and missing MFA can increase account exposure.
  • Credential exposure: Email addresses, passwords, and other credentials may become exposed through breaches. Reusing exposed credentials can increase risk across multiple accounts, including through credential stuffing attacks.
  • Social media impersonation: Fake or misused identities can be used to contact family members, friends, or staff while appearing to be someone they trust.
  • Personal data exposure: Information available online can increase a person's digital footprint and provide useful information to an attacker.
  • Trusted staff communication: Assistants and household staff may receive sensitive requests or communicate on behalf of principals.
  • Travel-related digital exposure: Travel can change how and where people use devices and sensitive information. Sharing travel details or photos in real time on social media can also create exposure. For practical examples, see our guide to travelling and social media safety.
  • Household digital habits: Family members may use different devices, accounts, passwords, privacy settings, and security practices.

The goal is not to create fear around every account and device. It is to understand where meaningful exposure exists, who owns it, and what should be addressed first.

How managed personal cybersecurity helps

A family may already have an IT provider, wealth advisors, insurance professionals, and other trusted experts. Yet those relationships do not necessarily create clear ownership of personal cybersecurity across principals and households.

Managed personal cybersecurity can provide that additional layer.

It can create a clear team for understanding personal digital exposure, monitoring risk, providing practical guidance, and helping when something goes wrong.

Richter Guardian's Personal Digital Protection is designed to extend protection beyond corporate IT into the personal devices, accounts, and identities surrounding individuals and families. Richter Guardian works alongside existing corporate security teams and outside specialists rather than replacing them.

Ongoing Monitoring & Prevention helps address exposure across personal devices, accounts, and identities, including areas such as credentials and account protections.

And when an incident occurs, having an established support path removes an important question from the situation:

Who do we call?

Richter Guardian's Incident Response & Concierge Support provides a defined path to human guidance when an account, device, or identity may be at risk.‍

For family offices, that clarity of ownership can be just as important as the technology itself.

Next steps for family offices

A useful starting point is to map where personal digital risk currently sits.

Consider:

  1. Which principals and family members need protection?
  2. What personal devices and important accounts do they rely on?
  3. Who can access or communicate sensitive information?
  4. Where could credential exposure or social media impersonation create risk?
  5. Who is responsible for these risks today?
  6. If something happens tonight, who responds?

If the last few questions do not have clear answers, there may be a gap between corporate protection and personal protection.

Learn how Richter Guardian supports personal digital protection for family offices.

What you can do right now

Try our What's My Risk? assessment to help identify areas of your and others' personal digital exposure, including digital habits, social media visibility, household exposure, travel, and previous incidents.

You can also request a private consultation to find out whether Richter Guardian is a good fit for your family office.

Frequently asked questions

What is family office cybersecurity?

Family office cybersecurity protects both the family office environment and the personal digital environments surrounding principals and their households. It can include personal devices, accounts, identities, social media, family members, and trusted staff.

How is family office cybersecurity different from corporate IT security?

Corporate IT primarily protects organizational systems, technology, and data. Family office cybersecurity takes a broader view by addressing personal devices, accounts, identities, social media, and household exposure that may sit outside corporate controls.

Why doesn't the family business's IT team cover the principal's personal devices?

Personal devices and accounts may sit outside the scope of corporate security. This can leave a principal's private digital environment without the same protection or clear ownership provided to business systems.

What digital risks do high-net-worth families face?

Risks can include compromised credentials, account misuse, impersonation, device compromise, privacy exposure, phishing, and risks connected with a family's wider online presence.

Who is responsible when a principal's personal account is compromised?

Responsibility can be unclear when personal accounts sit outside corporate systems. Family offices should establish in advance who is responsible for helping a principal assess and respond to a personal cybersecurity incident.

Does a single-family office need a dedicated cybersecurity provider?

Not necessarily. The more important question is whether there is clear ownership of personal digital risk. If existing IT or security teams do not cover principals' private devices, accounts, identities, and household exposure, additional personal cybersecurity support can help close that gap.

How do family offices handle risk from assistants, household staff, and family members?

Digital exposure can span many people. Family members, assistants, trusted staff, and others may use different accounts and devices or have access to sensitive communications. A broader approach helps identify where exposure exists and who is responsible for addressing it.

Protect personal digital risk beyond the family office

Learn how Richter Guardian supports family offices, principals, and households with personal cybersecurity designed to complement existing IT and security relationships.